Re-Routing / Call Plans
Many offices and call centres have busy periods and training times, whether during the day or at specific times of the week, month or year.
During these times, Heavy workloads may mean that calls may go unanswered, which means that important sales leads may be lost…
Time Plan
Calls routed to different numbers according to the time of day
Day Plan
Calls routed to different numbers according to the day of the week.
Date Plan
Calls routed to different numbers according to specific dates, such as bank or religious holidays, or as specified.
Divert Plan
Calls instantly routed to a maximum of two alternative numbers if the first number is busy or unobtainable.
Zone Plan
Calls delivered to different locations according to call origin.
Ratio Plan
Calls distributed to different locations according to present ratio’s e.g. 35% to location A, 65% to location B, according to answering ability.
Emergency Plan
In the event of a problem such as fire or flood at your site, we can activate an alternative call delivery system.